All shipments are directly from our warehouse in Ontario, CA. There is also a will call option during office hours, Monday – Friday 9:00 AM – 5:00 PM.
Free shipping and delivery applies for U.S. continental orders at the time of purchase. For delivery to Alaska, Hawaii and any international addresses, please speak to one of our sales associate for more information. We do not ship to US Territories, APO and FPO and PO Boxes addresses. Orders received before 6:00 p.m. U.S. Pacific Time are generally shipped within 1-2 business days. Standard ground shipments, generally arrive within 10 to 15 business days and Express ground shipments, generally within 7 to 10 business days.
International ground shipments usually arrive an additional 1-2 week based on customs clearance requirements. Shipments to countries outside of the U.S. may be subject to taxes, customs duties and fees collected by the destination country ("Import Fees").
However, you may also track your shipment's progress online using your order number on our website. Simply enter your tracking number from the "Order Status" you will see the estimated date of arrival and the location of your goods at any time.
Please note that inside delivery is not available on any order. Residential delivery brings the freight truck to a curbside delivery location that does not have a loading dock, or forklift on site. This does not include a liftgate service. If inside delivery or liftgate service is required, there will be an additional fee. The amount of this fee varies by location and availability. Please ask your sales representative for more information.
ATTENTION: Shipping damage must be noted at time of delivery and signature request. JNH Lifestyles must be notified of any damage to your sauna within the same day of signing and receiving your shipment. Failure to notify JNH Lifestyles within the established time frame will result in the owner taking full responsibility for cost of ALL REPLACEMENT PARTS including shipping and handling fees. If you did not include insurance when placing your order, it is your responsibility to file a claim against carrier.
Here at JNH Lifestyles, we offer a 30 day return policy, there are no catches. All we ask is that you send the items back to us in the original packaging, and make sure that the merchandise is in the same condition.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
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