All shipments are directly from our warehouse in Rancho Cucamonga, CA. Will-Call is available Monday through Friday between the hours of 9:00 AM and 4:00 PM.
Free shipping and delivery applies for U.S. continental orders at the time of purchase. Free shipping offer applies to standard delivery to limited metro delivery area. Delivery outside a major metropolitan area will occur extra charges. If you live outside a major metropolitan area, please call 1-800-528-3110 for delivery pricing and options. For delivery to Alaska, Hawaii and any international addresses, please speak to one of our Sales Associates for more information. We do not ship to US Territories, APO, FPO and PO Boxes. Orders received before 6:00 p.m. U.S. Pacific Time are generally shipped within 2 to 3 business days. Standard ground shipments typically arrive within 2 to 3 weeks and Express ground shipments within 7 to 10 business days. Please note, this is an estimated time-frame only. Actual shipping times may vary depending on carrier delays, inclement weather, peak holiday seasons, etc.. Allow for an extra 2-3 days processing time for all As-Is and Recovered units.
International ground shipments usually arrive in an additional 1-2 weeks, based on customs clearance requirements. Shipments to countries outside of the U.S. may be subject to taxes, customs, duties and fees collected by the destination country ("Import Fees").
You may track your shipment's progress online using your order number on our website. Simply enter your tracking number on the "Order Status" page and you will see the location and estimated date of arrival of your order.
Please note that inside delivery is not available on any order. Residential delivery brings the freight truck to a curbside delivery location that does not have a loading dock or forklift on site. This does not include lift gate service. If inside delivery or lift gate service is required, there will be an additional fee. The amount of this fee varies by location and availability. Please ask your Sales Representative for more information.
ATTENTION: Shipping damage must be noted at time of delivery and signature request. JNH Lifestyles must be notified of any damage to your sauna the same day of signing for and receiving your shipment. Failure to notify JNH Lifestyles within the established time frame will result in the owner taking full responsibility for cost of ALL REPLACEMENT PARTS, including shipping and handling fees. If you did not include insurance when placing your order, it is your responsibility to file a claim against carrier.
Here at JNH Lifestyles, we offer a 30 day return policy, there are no catches. All we ask is that you send the items back to us in the original packaging, and make sure that the merchandise is in the same condition.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
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