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Shipping & Returns

Shipping

All shipments are directly from our warehouse in Ontario, California. 

We offer Standard LTL Shipping at no charge (free shipping) to 48 continental states for orders with a subtotal greater than $2,500. Orders with a subtotal less than $2,500 will pay either a $169 or $99 flat rate for Standard LTL shipping, depending on the state you have us ship to.

Free shipping does not apply to addresses outside of the continental United States (e.g. Hawaii & Alaska), international addresses, Express Freight and White Glove Delivery Service (also referred to as Professional Delivery and Assembly Service). Please see below for further details: 

Order Subtotal Under $2500

  • Standard LTL Shipping - $169 (2-4 weeks*) for the following states: CT, DC, DE, MA, MD, ME, NH, NJ, NY, PA, RI, VA, VT
  • Standard LTL Shipping - $99 (2-4 weeks*) for the following states: AL, AR, AZ, CA, CO, FL, GA, IA, ID, IL, IN, KS, KY, MI, MN, MO, MS, MT, NC, ND, NE, NV, OH, OK, OR, SC, SD, TN, TX, UT, WA, WI, WV, WY
  • Express Shipping - $399 to all 48 Continental States (8-12 business days*)

Order Subtotal Over $2,500

  • Standard LTL Shipping - Free to all 48 Continental States (2-4 weeks*)
  • Express Shipping - $299 to all 48 Continental States (8-12 business days*)

*All delivery options include liftgate service. Liftgate service may not be available in rural areas.

Hawaii and Alaska

  • Pick up at nearest freight company - $749.00 (2-4 weeks)
  • Curbside delivery to major cities in Alaska and Hawaii - $999.00 (2-4 weeks)

Canada

  • Curbside delivery to major cities in Canada incurs a one-time $299 handling & processing fee with a flat shipping rate of $599, totaling - $899 (2-4 weeks)

Please note, all time-frames listed above are estimates. Actual shipping times may vary depending on carrier delays, inclement weather, peak holiday seasons, etc. Allow for an extra 2-3 days processing time for all As-Is and Recovered units.

White Glove Delivery Service

We have partnered with BringPro to offer our valued shoppers Professional Delivery and Assembly Services! If your address qualifies, select Professional Delivery and Assembly as your Shipping Method. Once you have completed your order, you will be contacted by a BringPro representative within the next 24-48 hours to schedule a convenient delivery/installation date.

  • Professional Delivery and Assembly to a qualifying address - $499.00 (delivery date will be confirmed with you 24-48 hours after order is placed)
  • Available for most addresses in the following Southern California Counties: Los Angeles County, Orange County and San Diego County

Required Actions

We will need your phone number for the delivery. The freight carrier (or BringPro if you chose Profession Delivery and Installation) will call you to set up a delivery time. Please make sure the number provided during checkout is the best one to reach you at. If paying with PayPal, please make sure the number on your account is accurate.

Delivery Information

For curbside delivery, your shipment must be delivered to the curbside (not within the residence/business) and will require a signature. Be aware that your infrared sauna will arrive in 3-4 large boxes on one pallet. Please make proper arrangements beforehand as the freight carrier will not be able to assist with unloading.

It is the sole responsibility of the purchaser (you) to discard of packaging content. This includes all boxes, packaging materials within boxes, and the protective plywood and pallet said boxes arrive with. 

We do our best to ship orders as fast as we can. If you need to cancel your order, please let us know as soon as possible by calling our Customer Service team at (800) 528-3110. Please note that if we are unable to cancel your order before it leaves our warehouse, you will be responsible for all shipping charges.

We do not ship to US Territories, APO, FPO and PO Boxes. Orders received before 6:00 p.m. U.S. Pacific Time are generally shipped within 3 to 5 business days.

International ground shipments usually arrive in an additional 1-2 weeks, based on customs clearance requirements. Shipments to countries outside of the U.S. may be subject to taxes, customs, duties and fees collected by the destination country ("Import Fees").

You may track your shipment's progress online using your order number on our website. Simply enter your tracking number on the "Order Status" page and you will see the location and estimated date of arrival of your order.

Please note that inside delivery is not available on any order. Residential delivery brings the freight truck to a curbside delivery location that does not have a loading dock or forklift on site.

Refuse Delivery

You have the right to refuse shipment upon arrival should you notice visible damage caused during transportation. Note: If the item is returned from the freight company for any reason other than damage, additional shipping and storage fees may apply. Reasons may include invalid/incorrect address information, incorrect phone number/contact information, or failing to schedule/missing an already scheduled delivery appointment.

Concealed Damage

If damage is not noticed until after the reception of a package, you have 2 business days to return the product; after the 2 business days deadline, JNH Lifestyles has the right to refuse any and all return inquiries. 

ATTENTION: Shipping damage must be noted at time of delivery and signature request. JNH Lifestyles must be notified of any damage to your sauna the same day of signing for and receiving your shipment. Failure to notify JNH Lifestyles within the established time frame will result in the owner taking full responsibility for cost of ALL REPLACEMENT PARTS, including shipping and handling fees.

Returns Policy

We offer a 30-day return policy on products purchased as 'new':

  • You have 30 days from reception of the product to return it.
  • Due to the nature of our products and the context of their use, all returns must be undamaged and unopened. This includes any packaging with all manuals and other included items to qualify for a refund or exchange. Any damages or signs of usage will void this return policy and items will be charged in full.
  • If you meet our return policy's guidelines, then we will exchange or reimburse you the price of all products purchased.
  • The cost of shipping will be deducted from your refund total; this includes items purchased using the free shipping promotion. Please be aware that the shipping cost paid to receive the product is discounted and will not be equivalent to the shipping cost of returning it. Return shipping price will vary by location.
  • Any return for a refund may be subject to a restocking fee of 20% at JNH Lifestyles' sole discretion

'As-Is' and 'Open-Box' units:

  • All sales are final, no returns or exchanges

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process the refund request (5 to 10 business days).

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