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Warranty

JNH Lifestyles warrants the saunas to be free of defects in material and workmanship.

JNH Lifestyles provides warranty on wood components against defective material and/or workmanship of cabinetry. Since the wood used in saunas has been kiln dried, a certain amount of expansion and contraction occurs in the wood within a sauna environment. This expansion may result in minor cracks, which is considered normal and not covered under warranty. Being kiln dried also means that the sauna must be installed indoors only. Installing the sauna outside puts the wood (and electrical components) at risk of damage by unpredictable weather elements. Kiln dried wood easily shows evidence of outdoor exposure, so please be aware that choosing an outdoor environment for your sauna will void the warranty. Overtime, the sauna wood may darken and/or change color tones. These color changes are considered normal aging and are not covered under the warranty. 

This warranty extends only to the original retail purchaser of the sauna and terminates upon transfer of ownership. It does not extend to use or installation for commercial or institutional purpose.

The sauna must be installed within one year of purchased date. Freight charges to and from the customer are the responsibility of the customer. This includes freight charges for parts shipped to enable the services of your sauna. This warranty is void if the sauna has been altered, misused, or abused. Such instances shall include operation or maintenance of the sauna different from the published instructions. The warranty extends only to the manufacturing defects and does not cover any damages resulting from mishandling of the product by the owner.

JNH Lifestyles will not be responsible for labour incurred by its authorized service agents per pre-established takes in removing, inspecting and reinstalling the warranty parts. JNH Lifestyles will not cover any labor costs attributable to disassembly and reassembly of the unit. JNH Lifestyles will not be responsible for labor costs of the routine maintenance, adjustments or alterations to the calibration of the electrical devices.

Any parts claimed to be defective must be shipped freight prepaid, to JNH Lifestyles and the repaired or replaced product will be returned to the sender freight collect. When sent to JNH Lifestyles, the product must be accompanied by the sales receipt or other proof of purchase date, as well as the sender's name, mailing address (no PO BOX), daytime telephone number and any other information relating to the sender's claim. This warranty applies to products sold after Aug 01, 2018.

JNH Lifestyles and manufacturer shall not be liable for the loss of use of the sauna or other incidental or consequential damages. Under no circumstances shall JNH Lifestyles and manufacturer or any of its representatives be held liable for injury to any persons or damages to any properties.

Surface cracks are not considered defects in material or workmanship, as they are normal characteristics of all wood.  

 

Disclaimer: Warranty available only in U.S. and Canada

Residential Use

Joyous Collection

  • 1 Year Standard Warranty on Heater Panels and Electrical Components (included with purchase of a new Standard Joyous Infrared Sauna, any size).*
  • 2 and 3 Year Residential Extended Warranty is also available at an additional charge. Please refer to the product page of the infrared sauna you wish to obtain for extended warranty pricing and purchasing details. 

Ensi Collection

  • 2 Year Standard Warranty on Heater Panels and Electrical Components (included with purchase of a new Ultra-Low EMF Joyous Infrared Sauna, any size).*
  • 3 and 5 Year Residential Extended Warranty is also available at an additional charge. Please refer to the product page of the infrared sauna you wish to obtain for extended warranty pricing and purchasing details.

Tosi Collection

  • 2 Year Standard Warranty on Heater Panels and Electrical Components (included with purchase of a new Full Spectrum Tosi Infrared Sauna, any size).*
  • 3 and 5 Year Residential Extended Warranty is also available at an additional charge. Please refer to the product page of the infrared sauna you wish to obtain for extended warranty pricing and purchasing details.

Near Infrared (NIR) Upgrades

  • 2 Year Standard Warranty on Electrical Components within the NIR Emitters (included with purchase all NIR upgrades).
  • 3 and 5 Year Residential Extended Warranty is also available at an additional charge. Please ask your JNH Lifestyles Representative when purchasing an NIR upgrade for extended warranty pricing and purchasing details.

Commercial Use

All Commercial Warranty (Standard and Extended) includes access to JNH Lifestyles' Priority Replacement Program.

Priority Replacement Program: Commercial users will be sent replacement parts as quickly as possible during JNH Lifestyles' normal business hours. While your replacement part(s) are en route, commercial users have 30 days to return any/all defective parts. If JNH Lifestyles does not receive the defective parts, the commercial users will be charged for said parts.

Ensi Collection

  • 1 Standard Year Warranty on Heater Panels and Electrical Components (included with purchase of a new Ultra-Low EMF Joyous Infrared Sauna, any size).*
  • 2 and 3 Year Commercial Extended Warranty is also available at an additional charge. Please refer to the product page of the infrared sauna you wish to obtain for extended warranty pricing and purchasing details.

Tosi Collection

  • 1 Standard Year Warranty on Heater Panels and Electrical Components (included with purchase of a new Full Spectrum Tosi Infrared Sauna, any size).*
  • 2 and 3 Year Commercial Extended Warranty is also available at an additional charge. Please refer to the product page of the infrared sauna you wish to obtain for extended warranty pricing and purchasing details.

Near Infrared (NIR) Upgrades

  • 1 Standard Year Warranty on Electrical Components within the NIR Emitters (included with purchase all NIR upgrades).
  • 2 and 3 Year Residential Extended Warranty is also available at an additional charge. Please ask your JNH Lifestyles Representative when purchasing an NIR upgrade for extended warranty pricing and purchasing details.

*A 1 Year Standard Wood Structure Warranty is included with the purchase of any new JNH Lifestyles infrared sauna. Wood Structure Warranty cannot be extended and is not included in the coverage of any and all purchased Extended Warranty's. Furthermore, all glass material is not covered by Standard Warranty and Extended Warranty.

For RECOVERED and AS-IS units, please refer to the product page.

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